Welcome to our Community Exchange Forum Frequently Asked Questions below we have provided the answers to the common questions asked by our members.

Please refer to the Frequently asked questions below if you can not find an answer, then you will need to leave a message on the general support board, if you are a registered member of the forum. As new questions are asked by our members, we will update this section of the website.

1. How To Tell If Your Membership Is Not Validated?
2. Supporting Member V Free Member - Whats The Difference?
3. Emailing Members - Suspicous Mail?
4. How To I Alter The Title Of My Advert?
5. How Do I Change My Username?
6. How Do I Delete My Membership Account?
7. How Do I Delete My Advert?
8. Why Do I Get An Error When Trying To Add An Advert To A Board?
9. How Do I Add A Friend To My Friends List?
10. I Cant Send A Pm? - Members Inbox Disabled?
11. I Cant Send A Pm? - Members Inbox Full?
12. I Cant View Profiles?
13. I Want To Reply To An Advert In Archives?
14. What Is My Assistant? Where Is It?
15. I Cant Send Pm's - Validating Member?
16. I Want To Help Keep This Site Open? Supporting Membership?
17. Replying To An Advertiser?
18. I Dont Know How To Use Pm's - Personal Messages?
19. Where Is My Control Panel?
20. Where Do I Add My Exchange Advert?
21. My membership has been suspended. Why?
22. How do i get a picture icon (Avatar) next to my username?
23. Contact Details How to i give someone my tel number or email address?

How To Tell If Your Membership Is Not Validated?

Quick Answer:  View the statistics at the bottom of the board username =grey

Supporting Member V Free Member - Whats The Difference?

Quick Answer:  Supporting members have more facilties to use

Free Members
Only entitled to 5 pm's inbox and outbox in total, can not view member other member profiles, can not view the member list, can use search though there is a 40 second flood control on this, can advertise for free, can reply to an unlimited number of adverts.

Supporting Members
100pm's inbox/outbox 50 emails to other members a day, can view all profiles, can view member list, can use search with a 20 second flood control, can advertise for free, can reply to an unlimited number of adverts for free, can edit their own adverts, can delete their own adverts and replies.

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Emailing Members - Suspicous Mail

Quick Answer:  We never ask for passwords,banking or personal details or add attachments

How To I Alter The Title Of My Advert?

Quick Answer:  You can not. Leave a request on the support board

Leave a message on the general support board, title it amend my title and a member of the team will make the changes for you The format of the title must be the same as the rest of the forum

Forum Title Format
Exchange Number of Bedrooms Property Type Your Area 1st part of postcode
Wanted Number of bedrooms Property Type and areas considered/wanted

We will not allow titles such as:
Examples: urgent must live by the sea, We want to downsize, need another bedroom, Help! Need a move etc etc 

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How Do I Change My Username?

Quick Answer:  Leave a request on the support board

Leave a message on the general support board, making sure you have correctly spelt it and add any capital letters to it that you require.

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How Do I Delete My Membership Account?

Quick Answer: Leave a message on the support board

Found your exchange? No longer looking? leave a message on support board, requesting membership deletion and an administrator will do this for you asap.. Once the account has been deleted your details will also be completely removed from the database and your adverts and all your replies as well.

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How Do I Delete My Advert?

Quick Answer: Free members Can not Supporting Members read on

Free members can not deleted their adverts or replies, they must make a request on the support board and a moderator will do this.
Supporting members can delete their own adverts and replies no one elses!Please use the delete button below your advert.

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Why Do I Get An Error When Trying To Add An Advert To A Board

Quick Anwer:  All adverts must be added to the submission board

Members can not add adverts directly to English Counties, Scotland, Wales, Northern Ireland, 3+ Swaps or disabled and adapted boards
Members must add adverts to the submission board which is above all of the other forum boards (1st category 1st board)
Members that try to add adverts to other boards will receive an error message.

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How Do I Add A Friend To My Friends List?

Quick Answer:  Click on member name & choose option in the drop menu

Go to the members advert or their reply and click on their username.A drop menu will appear below the name, choose the option to add new friend The admin team can not add friends to your list for you, please do not ask them too.

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I Cant Send A Pm? - Members Inbox Disabled

Quick Answer:  Leave a message on their advert thread

Some members do decide to disabled receiving and sending pm messages.The only way free members can make contact with members that choose to do this is by leaving a reply on the members advert thread Supporting members can however view the members profile and choose the option to send an email (if this is enabled by the member) The admin team can not contact the member on your behalf, members that disabled their pm service are unlikely to find their exchange easily.

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I Cant Send A Pm? - Members Inbox Full

Quick Answer:  Leave a message on their advert to tell them!

If you have tried to send a personal message to a member but received the error code inbox is full or disabled, add a message to the members advert thread to tell them you have been trying to contact them.The admin team can not send messages on your behalf so please do not ask them to do so.  

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I Cant View Profiles?

Quick Answer:  Only supporting members can view them

Free members can no longer view profiles, this is an extra facilty provided to supporting members only.This will not affect you in your search for an exchange as all free members can add adverts, reply to an unlimited number of adverts and send and receive personal messages.

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I Want To Reply To An Advert In Archives?

Quick Answer:  You can only send pm's

Members can not reply directly on the archived adverts as they have now been closed, you can only send the member a pm.

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What Is My Assistant? Where Is It?

Quick Answer:  Quick way to view your last 10 posts!

My assistant is a handy member feature which will enable you to

You can also refer to:

My assistant can be found above all the forum boards in the navigation on the right hand side below the main site banner, along with my controls, view new posts, my friends, my messages

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I Cant Send Pm's - Validating Member

Quick Answer: Go to statistics bottom board Full Members=Black - Validating Member Grey

How to tell if your membership is validated!!

Go to the bottom of the board if you see your username in pale grey you have still not clicked on your validation email that was sent to the email address you registered with Dont forget to check your junkmail filter, if you have not recieved one leave a message on the support board and we will send you one..........Validating members are not full members and have very limited access to this forum

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I Want To Help Keep This Site Open? Supporting Membership

Quick Answer: Go to my controls, click on purchased paid subscriptions

Supporting Membership
Go to your my controls in the navigation bar at the top of the forum, click on it and within its left hand menu go to purchase paid subscriptions we only use a third party for all payments and have absolutley no access to your banking details.When your subscription is due to run out you will be sent a reminder, it is then up to you whether you subscribe again or not, if you decide not too you account will return to free member status.

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Replying To An Advertiser

Quick Answer:  Use Reply button right hand side below adverts

To offer another member your property for exchange you need to leave a reply on their advertisement.
Below every member advertisement you will see a reply button on the right hand side next to the quote button.
Click on the reply button, add your text and click send, the reply will then be listed on that advert thread for them to see.

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I Dont Know How To Use Pm's - Personal Messages

Quick Answer: Click on a members name and choose send message

Recieving Messages
You may of been sent a notification to your inbox to say you have a new message, if so log into the forum and at the top you will see a horizontal bar with several navigation links " Mo Controls" "My Assistant" "My Messages" you have two options you can either go directly to my messages or go via my controls and within there you will see your inbox and outbox
once you have read the information, we suggest that you reply to the member straight away and save the information and their username on a notepad

Sending Messages
Once you have found an advertisement within the forum that you like the sound of, click on the members username to the left of the advert and a drop down box will appear choose the option to send message, fill out your message and click on the send button. 

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Where Is My Control Panel?

Quick Answer: Top of the forum above the boards in the navigation

Your control panel is at the top of the forum above all of the boards, and just below the main site banner on the right hand side of the page My Control panel can be found within the navigation, along with View New Posts, My Assistant, My Friends and New Messages

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Where Do I Add My Exchange Advert?

Quick Answer: 1st board in the forum

Your advert must be added to the submission board, which is the 1st board in the forum.
Members can not add exchange adverts directly to any of the exchange boards!
Once you have added your advert it will be checked and moved by a member of the team to the correct board.

We have the following categories:

  

  

  

My membership has been suspended. Why?

Quick Answer:  Either not posting an exchange advert or causing trouble in the forum.

All members are expected to add one advert to the submission board at the top of the forum above all other boards upon joining. Members that do not may find after a warning their account suspended.

Members that cause problems within the forum, are also checked and while we are making our checks we may suspend your account, reasons can include calling a member a timewaster, provoking or harrassment, spamming via PM.

 

 

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How do i get a picture icon (Avatar) next to my username?

Quick Answer: My control panel and choose avatar setting

All of our members are entitled to use our Avatars, we have around 500 to choose from, you can not upload one from your computer you must use ours! To do so scroll to the top of the forum click on my controls in the left hand menu scroll down to edit avatar settings and make your choice from all of the available categories. Click the radio circle button next to the one you want and save. You can change this anytime you wish to a new avatar. 

 

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Contact Details How to i give someone my tel number or email address?

Quick Answer: Send them a Personal Message or an Email with the details in

Members are no permitted to leave contact details on any of the boards or comments systems in Kormus 

 

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